USING EFFECTIVE COMMUNICATION AS A RISK MANAGEMENT TOOL
Home inspectors often ask me if I like what I do. Like anyone, most days, my answer is yes. Then I tell them that their job and my job are really the same. That usually produces a puzzled look. The truth is that litigators, like home inspectors, are paid communicators. When I represent a client in litigation I am communicating my client’s position to a judge or jury. A home inspector communicates the visual evidence of conditions of the systems and components of a home t
SELLER LAWSUITS – HOW FAR DOES AN INSPECTOR’S DUTY EXTEND?
Since a large part of my law practice involves defending home inspectors in litigation I see many kinds of claims. I’ve defended claims where the plaintiffs’ lawyers were trying to establish a class action suit over the use of limitation of liability clauses in pre-inspection agreements. I’ve defended claims involving deaths and catastrophic bodily injuries. I’ve even defended a home inspector in Pennsylvania against an alleged failure to advise a client that a home was us
Are You Who Your Client Thinks You Are? How Simple Communication Errors Become Complex Problems
Advertising has come a long, long way in a short amount of time. Many of us can still recall when advertising your business was as simple as printing some business cards, putting lettering on a van and getting space in the local phone book. The advent of the internet, social media and software brought many new methods to communicate who we are to potential clients. Unfortunately, the ease with which we can communicate to the masses brings with it new issues and avenues of