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Our Expertise

Started by Joseph Denneler, Esq. in 2014, Claims Assist is a full service risk management program that provides inspectors with a place to address all of their risk management questions and claim prevention issues. Having over 15 years experience assisting insepctors with litigation, regulatory compliance and continuing education, Joe is uniquely positioned to provide the advice and answers that nobody else can. Joe works continuously with insurers, regulators and inspector associations to see potential claims before they occur, and to efficiently deal with them when they arise.
Additionally, some Errors & Omissions insurance providers work directly with Joe and Claims Assist to respond to a claim. This feature, exclusive to Claims Assist, allows inspectors to notify their insurance provider of a claim without the claim becoming a "red flag" in the insepctor's insurance claim history if it is resolved through Claims Assist. Contact us for a list of the insurance providers working directly with Claims Assist, as the list is continuously growing.
"WE FOCUS ON THE PROBLEMS SO YOU CAN FOCUS ON YOUR INSPECTIONS"
Claims Assist Pro - $500 Annual / per Inspector
  • Assistance with responses to unsatisfied clients including review of all pertinent documents

    • Review any written or verbal complaint by your client, or their representative, and provide you with our analysis​

    • Respond directly to your client or their representative with a letter or other communication identifying your scope of work and standards of practice. If you prefer, we draft a response that you can put on your letterhead.

    • You review and approve our response before it goes out.

    • We consider your referral sources and always respect any of your concerns regarding the effect of our responses.

    • Continue communicating with your client/their representative until the issue is resolved or you determine that no further response(s) are required.

  • Periodic updates on risk management issues related to professional home inspectors.

 
Claims Assist Plus - $895 Annual / per Company
  • ​Unlimited email contacts with questions regarding inspector risk management for your business.

  • Review of one (1) home inspection report with analysis of possible issues that could result in a claim.

  • Review of your inspection contract to identify possible risk management issues.

  • Assistance with responses to dissatisfied clients including review of all pertinent documents (for one [1] inspector).

  • Follow-up communication as needed to resolve customer complaints (for one [1] inspector).

  • Periodic updates on risk management issues related to professional home inspectors.

  • For multi-inspector firms, purchase one (1) Claims Assist Plus package and then purchase additional Claims Assist Pro packages for your remaining inspectors.

 
Claims Assist Ultra - $1,695 / per Company
  • ​Comprehensive review of your marketing materials for compliance with the applicable inspector regulations, standards of practice, code of ethics and for risk assessment.

  • Comprehensive review of member's inspection documents, including three (3) inspection reports, for compliance with the applicable standards of practice and identification of areas where improvement is needed to avoid risk.

  • One-on-one consultation with Joe Denneler to review his findings and discuss how to fine tune your practice to address current inspector risk managment issues.

  • Unlimited email and/or telephone contacts with questions regarding inspector risk management for your business.

  • Review of one (1) home inspection report with analysis of possible issues that could result in a claim.

  • Review of your inspection contract to identify possible risk management issues.

  • Assistance with responses to dissatisfied clients including review of all pertinent documents (for one [1] inspector).

  • Periodic updates on risk management issues related to professional home inspectors.

  • For multi-inspector firms, purchase one Claims Assist Ultra package and then purchase additional Claims Assist Pro packages for your remaining inspectors.